Returns and Exchange

Returns and Exchanges

You have 14 days from receiving your item to request a return or exchange.

For change-of-mind returns, items must be unused, in their original condition and packaging, with all tags and accessories included. A receipt or proof of purchase is required.

To request a return, contact info@stockroomcoffee.com for instructions. For change-of-mind returns, you are responsible for bringing or sending the item back to Stockroom.

Delivery Charges

Original delivery charges are non-refundable after delivery for change-of-mind returns. Refunds cover the eligible returned products only.

Ground-to-Order Coffee

Coffee ground to your requested grind size cannot be returned or exchanged for change of mind once it has been ground. This restriction does not apply if the product is faulty, incorrect or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us promptly if an item is damaged, faulty, incorrect or not as described. Stockroom will arrange and pay for its return and provide the appropriate refund, replacement or other applicable remedy.

Sale Items

Sale items are eligible for return under the same conditions as full-price items.

Exchanges

Contact us to arrange an eligible change-of-mind exchange. Once your return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and confirm whether it qualifies for a refund. Approved refunds will be issued to your original payment method within 10 business days of approval, based on the price paid for the returned item.

Your bank or card provider may require additional processing time. If you have not received your refund more than 15 business days after approval, contact info@stockroomcoffee.com.